Insights

AI workflows

From normal workflows to AI-supported work

A workflow does not become better because AI is added everywhere. It becomes better when AI is used where rules are too rigid.

Keep deterministic steps deterministic

Fetching data, moving files, writing status fields and sending notifications should stay predictable. AI belongs where language, context and judgement matter.

Approvals protect the business

Good workflows define where the digital employee may act alone and where a human decision is required before anything reaches customers or production systems.